FAQ

Common Areas

How do I report a broken sprinkler?

If the sprinkler is on District property, please contact Shannon Torgerson at Goodwin & Company at 720-647-6541.
How do I report excessive weeds?

If the weeds are on District property, please contact Shannon Torgerson at Goodwin & Company at 720-647-6541 or via the Contact Us form.

If the weeds are on a homeowner's property, this is a Master HOA covenant enforcement issue, so please open a "Request" on the Master HOA's Town Square.

If the weeds are on City property, please contact Access Aurora.

If the weeds are on a utility easement, please contact the appropriate utility company.
When will snow be removed from the sidewalks and driveways?

The District is responsible for snow plowing District-owned property in the Common Areas only. These areas will be plowed when there are at least 3 inches of snow.

If you live in the Parkways, please contact Holly Shobe, Goodwin & Company, for the Parkways HOA, and if you live in the Townhomes, please contact Tye Seilhan, Haven Community Management, for the Townhomes HOA.

All other residents are responsible for removing snow from their own sidewalks and driveways in accordance with City of Aurora rules. The City of Aurora is responsible for plowing the city-owned streets and has its own priority route for snow plowing. Please visit Access Aurora or call 303.739.7000 with questions or concerns about the city-owned streets.

Community Center

How can I reserve the community center?

The Murphy Creek Metro District 3 Community Center, located at 23801 East Florida Avenue, Aurora, CO is available to District residents for private functions in accordance with the District's Rules and Regulations.

To reserve the Community Center, please download the Facility Use Packet, complete the forms, and EMAIL Shannon Torgerson, as reservations will NOT be accepted by phone.

Questions about the Community Center and other Community amenities can be directed to Shannon Torgerson at Goodwin & Company at 720-647-6541 or via the Contact Us form.

Community Pool

Can I bring guests to the pool?

During the 2024 Pool Season, 2 guests per household, per day are permitted - no exceptions. You must submit the required paperwork from the 2024 Amenity Access Packet and have a valid key card to access the pool.

To use the pool, please download the 2024 Amenity Access Packet for the required forms and instructions for completing them. The Amenity Rules and Regulations are available on pages 6 and 7 of the packet, or you can download just those 2 pages here.
Do I need to make a reservation to use the pool?

No reservations are required for the 2024 pool season; however, you must still submit the required paperwork from the 2024 Amenity Access Packet and have a valid key card to access the pool.

To use the pool, please download the 2024 Amenity Access Packet for pool details and complete instructions for use. The Amenity Rules and Regulations are available on pages 6 and 7 of the packet, or you can download just those 2 pages here.
How can I access the pool?

During the 2024 Pool Season, everyone 14 and older MUST have a valid key card to access the pool.

To use the pool, please download the 2024 Amenity Access Packet for the required forms and instructions for completing them. The Amenity Rules and Regulations are available on pages 6 and 7 of the packet, or you can download just those 2 pages here.
How can I activate my key card for Senior Swim?

During the 2024 Pool Season, if you are age 50 or older and have a valid, activated key card, please contact the property manager via the Contact Us form to request Senior Swim access.

To use the pool, please download the 2024 Amenity Access Packet for the required forms and instructions for completing them. The Amenity Rules and Regulations are available on pages 6 and 7 of the packet, or you can download just those 2 pages here.
What are the pool hours?

During the 2024 Pool Season, pool hours are 10:00 am until 8:00 pm, weather permitting. Lifeguard time will be limited when school starts in August. Details can be found in the 2024 Amenity Access Packet - see below.

To use the pool, please download the 2024 Amenity Access Packet for the required forms and instructions for completing them. The Amenity Rules and Regulations are available on pages 6 and 7 of the packet, or you can download just those 2 pages here.
When will the pool be open?

The Community Pool is scheduled to open for the 2024 season on Saturday, May 25, 2024, and close on Monday, September 2, 2024. Details can be found in the 2024 Amenity Access Packet - see below.

To use the pool, please download the 2024 Amenity Access Packet for the required forms and instructions for completing them. The Amenity Rules and Regulations are available on pages 6 and 7 of the packet, or you can download just those 2 pages here.
Why do I need a key card to access the pool?

Murphy Creek Metropolitan District 3 homeowners pay for the pool, and the key card system allows the District to ensure that those from outside the neighborhood cannot access the pool without proper authorization and payment.

Elections

When will the 2024 Special Director Election be held

As there were not more candidates for director than offices to be filled, the special election to be held on May 7, 2024, has been canceled. Details can be found on the Election Info page.

License Plate Readers

Where are the license plate reading cameras located?

In order to track the comings and goings of potential criminals, cameras have been installed at all entrances/exits to Murphy Creek.
Who paid for the license plate reading cameras?

Due to the proven effectiveness of these cameras in many neighborhoods, Metropolitan District Public Safety, the security company for Murphy Creek, shared the cost of the cameras with Metro District 3.
Why were license plate reading cameras installed?

These cameras were installed because their time-stamped license plate information can be used by law enforcement to assist in the identification and capture of criminals.

Non-District Questions

How do I get a trash or recycle container?

Please contact Waste Management at 303-797-1600 for this information.
How do I pay my $30/month Master HOA fee?

As this is a Master HOA question, please open a "Request" on the Master HOA's Town Square.
How do I pay my sub-association fee?

If you live in the Townhomes, please contact Tye Seilhan at Haven Community Management for this information.

If you live in the Parkways, please contact Holly Shobe at Goodwin & Company for this information.
How do I report a streetlight outage?

XCel Energy is responsible for the streetlights. Please take note of the pole number with the outage and contact Xcel Energy at this link. You can also find this link on the Resources page of this website.
What do I do if I have a complaint about my neighbor's yard?

As this is a Master HOA covenant enforcement question, please open a "Request" on the Master HOA's Town Square.